General Terms and Conditions
General Terms and Conditions for the use of Adventour World's tourism services.
In the event of any discrepancy, the Bulgarian version shall prevail.
1. Trader
These General Terms and Conditions govern the relations between „Адвентур Уърлд 21“ ЕООД (a single-member limited liability company), Unified Identification Code (EIK) 200787116, registered office and management address: Sofia, Borovo residential district, block 231, floor 16, apartment 77, a tour operator holding Registration Certificate No. РК-01-7514, telephone +359 886 005 447, email office@adventourworld.com (referred to as the “Tour Operator”), and users of tourism services and package travel (the “Traveller”).
2. Subject Matter and Applicable Law
The Tour Operator organises and sells package travel, linked travel arrangements and individual tourism services in Bulgaria and abroad under its own brands Vinea & Vitality, VIP Escapes and Mystery Quest.
The relations are governed by the Tourism Act, the Consumer Protection Act, the Obligations and Contracts Act and applicable European Union law, including Directive (EU) 2015/2302 on package travel.
3. Enquiry, Offer and Contract
Enquiries made through the website, the AI travel agent, telephone, WhatsApp, Viber or email do not constitute a booking. Suggestions made by the AI agent are indicative and do not constitute an offer.
The Tour Operator sends a written offer containing an itinerary, price, payment terms and cancellation terms. The package travel contract is concluded in writing, and the Traveller receives the standard information form under the Tourism Act before signing it.
4. Prices and Payment
Prices are in euros unless otherwise stated in the offer. The Tour Operator is not registered under the Value Added Tax Act (ZDDS). Payment is made in two instalments: a deposit of 50% of the price upon signing the contract and the remaining 50% no later than 10 days before the start of the trip.
The price may be changed after the contract is concluded only in the cases and in accordance with the procedure provided for in the Tourism Act; in the event of an increase of more than 8%, the Traveller has the right to terminate the contract without a penalty.
5. Changes and Cancellation by the Traveller
The Traveller may transfer the contract to another person under the conditions of the Tourism Act, notifying the Tour Operator within a reasonable period before the start of the trip.
If the Traveller terminates the contract, the Tour Operator deducts a cancellation penalty from the amounts paid according to the time remaining before the start of the trip: more than 60 days — 20% of the total price; from 59 to 30 days — 35% of the total price; from 29 to 11 days — 50% of the total price (the entire deposit); 10 days or fewer, or failure to appear — 100% of the total price. Failure to pay the balance within the agreed period is deemed termination by the Traveller as of the date on which that period expires. The difference between the amounts paid and the penalty is refunded within 14 days. In the event of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity that significantly affect the performance of the trip, termination is without a penalty in accordance with the Tourism Act.
6. Changes and Cancellation by the Tour Operator
In the event of significant changes to the main characteristics of the trip, the Tour Operator immediately notifies the Traveller, who may accept the change or terminate the contract with a full refund of the amounts paid.
In the event of cancellation by the Tour Operator, the amounts paid are refunded within 14 days, and in the event of an insufficient number of participants — within the time limits specified in the contract.
7. Liability and Insurance
The Tour Operator is responsible for the performance of all tourism services under the contract, regardless of whether they are performed by the Tour Operator or by other suppliers.
The Tour Operator has taken out compulsory “Tour Operator Liability” insurance with ЗД „ЛЕВ ИНС“ АД (an insurance joint-stock company), policy No. 13052610000045, which covers reimbursement of amounts paid and repatriation in the event of insolvency.
8. Complaints
The Traveller must immediately notify the Tour Operator of any lack of conformity during the trip by telephone or WhatsApp at +359 886 005 447 so that it can be remedied on site. Written complaints are submitted to office@adventourworld.com and are examined within 30 days.
9. Personal Data
Personal data are processed in accordance with the website's Privacy Policy and Regulation (EU) 2016/679 (GDPR).
10. Disputes
Disputes are resolved by mutual agreement. The Traveller may contact the Commission for Consumer Protection (www.kzp.bg), its conciliation commissions or the EU online dispute resolution platform (https://ec.europa.eu/consumers/odr). If no agreement is reached, the dispute is referred to the competent Bulgarian court.
Last updated: 28.09.2026